1019 7th Ave SW
Calgary, AB T2P 1A8
10479 184st NW, Unit 100
Edmonton, AB T5S 0C7


About Us



Contact Us

What To Do In Case Of A Flood

In case of a flood, immediacy is key – so while it’s important to know what to do in case of a flood, it’s just as important to do it quickly (within the first 24 hours). Immediacy is critical because it will prevent additional damage from occurring. In addition, the better the initial cleanup, the better the flood restoration process. And regardless of the severity of the flood, there will be water damage restoration required – it’s only a question of how much.

A flood can occur when outdoor ground water is backed up, when the home’s water system is damaged, or when natural disasters come to pass. Whatever the cause, there are some basic rules to follow – and these rules will prevent further damage, keep the home safe for the family, and set the stage for professional flood restoration. In many cases (and for better outcomes) water damage restoration should be managed by experts who are trained.

Remove as much water as possible

Whatever the circumstances, removing floodwater is the essential first step. This can be done using a mechanical pump, a Wet-Vac vacuum, or the old-fashioned way - with buckets. At this stage it’s also a good idea to open doors and windows – air circulation is important.

Turn off water and electric sources

Where possible (even if the power is off) it’s better to turn off the main electric box, as well as the main water shutoff. These are precautionary measures, but will prevent inadvertent problems from arising – needless to say, floodwater and electricity don’t make a good mix.

Check for any structural damages

For added protection and safety, check for foundation cracks, wood damage, or other clues that may signal instability. If a gas line, sewer pipe, or electric cable looks suspicious, call the relevant utility company for emergency service. This may also affect flood restoration.

Safeguard against contaminants

Although floodwater might be clear, it could still contain sewage or chemicals. For personal protection it’s better to wear boots and rubber gloves. This is a good example where water damage restoration could use the attention of a professional remediation company.

Diminish the potential for mold

Unfortunately, mold can develop very quickly after a flood. Once again, it’s important to act quickly and remove all wet contents, especially carpeting and flooring. In the unfortunate case where mold has begun to infiltrate, professional flood restoration may be required.

Removal of personal property

Any personal property that is saturated will be hard to dry – these will probably have to be discarded. In some cases, rugs can be dried and cleaned but there’s a risk of mold growth. Flood damaged furniture (large and small pieces) will likely have to be discarded.

In any flood disaster, and when possible, taking photos of the damaged areas is a good idea. This is important in the event that the insurance company gets involved, and it could impact insurance coverage for water damage restoration or professional flood restoration. In order to reduce future risk and problems after a flood, it often pays to hire a firm that specializes in flood restoration – these are not situations where a DIY approach is advisable.

Having a Water or Mold Emergency? Get a Free Quote

What Our Clients Say


Janice Martin

I am going to be the owner of the house we wanted thanks to Matrix. I just wanted to personally thank you so much for putting a rush on the work and making this happen! I was so worried I was going to lose this house so thank you so much for saving it for me! I will recommend your services to anyone I come across that may need them!


Cameron Williamson

Thanks for the professional work. We were going to deal with the mold removal ourselves and realized it was a bad idea. Your crew really knows what they are doing. Our place is spotless – and they even gave us some good household tips. I have no problem in recommending Matrix.


Robert Lee

Thank you for coming to the rescue. I didn’t quite know how dangerous asbestos could be, but I knew it had to be removed completely and properly. Thanks for the professional touch – I feel much better now that the house is clean and safe. I hope I never have to use this service again.