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Calgary, AB T2G 4A7
10479 184st NW, Unit 100
Edmonton, AB T5S 0C7


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Why Do Water Damage Specialists Need Training?

In professional circles, water damage restoration requires the expertise of a specialist - a trained technician who understands the nuances of water damage and can provide comprehensive levels of service when called upon. This is a service sector that entails water damage initiated by a burst pipe, a natural flood, or even snow related flooding. The work is not just about cleaning up a mess (and quite often a disastrous mess). It’s about providing an effective drying protocol; attending to residual areas of moisture; and restoring damaged plaster, drywall, wood, and concrete.

In some situations, water damage specialists must deal with mold that has developed as a result of water logging. More than that, water damage can create structural damage, like collapsing drywall, weakened support beams, and even damaged metal surfaces. This is why proper training is key for a professional water damage specialist. It’s about appropriate cleanup, assessment of damages, and recommendations for restoration and remediation. In professional circles, IICRC (the Institute of Inspection Cleaning and Restoration Certification) sets the standard for training.

Beyond certifying water damage specialists, IICRC is the principle training organization. Here, there are different categories that govern what professionals call “liquid destruction”. To begin with, there are 3 categories that describe “liquid destruction”.

Category 1

This category covers liquids resulting from any clean, sanitary source - faucets, toilets, drinking fountains, and the like. There are situations where Category 1 can degrade to Category 2.

Category 2

Sometimes referred to as “grey water”, this liquid category may have pollutants that cause illness when ingested - dishwasher overflow, wash machine flooding, and/or toilet overspill.

Category 3

Considered the worst category, it’s the most unsanitary. This type of water intrusion could cause severe illness or even death when ingested - sewer backup or toilet overflow (with feces).

IICRC also classifies levels of “liquid destruction”. Once again, an important reason why training is absolutely essential for water damage specialists. Education and training allows a technician to differentiate between categories and classes of water damage.

Class 1

The lowest class - the easiest to manage – with slow evaporation. There is very little (or no) wet carpeting, and moisture intrusion is limited to materials like plywood or concrete.

Class 2

This level entails carpeting, as well as furniture, and the wetness has saturated surrounding walls to level of at least 12”. Also, there may be moisture remaining in structural materials. 

Class 3

With a fast evaporation rate, this class would include walls, insulation, carpeting, and sub-floors – all being water-saturated. The liquid intrusion may have come from somewhere above.

Class 4

This class is designated for what the experts call “special drying situations”. It means that enough liquid has saturated into materials like hardwood, brick, concrete, and/or stone.

For the most part, water damage management should be left to professionals. Technicians should be trained, knowledgeable, and certified. And needless to say, they should have the tools and equipment to effectively clean up and assess damage. From moisture detectors, to air movers, to air scrubbers, to dehumidifiers, professionals are armed with everything they need to succeed.

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What Our Clients Say


Janice Martin

I am going to be the owner of the house we wanted thanks to Matrix. I just wanted to personally thank you so much for putting a rush on the work and making this happen! I was so worried I was going to lose this house so thank you so much for saving it for me! I will recommend your services to anyone I come across that may need them!


Cameron Williamson

Thanks for the professional work. We were going to deal with the mold removal ourselves and realized it was a bad idea. Your crew really knows what they are doing. Our place is spotless – and they even gave us some good household tips. I have no problem in recommending Matrix.


Robert Lee

Thank you for coming to the rescue. I didn’t quite know how dangerous asbestos could be, but I knew it had to be removed completely and properly. Thanks for the professional touch – I feel much better now that the house is clean and safe. I hope I never have to use this service again.